Communication within many organisations has been reduced to e-mail, electronic file transfer, and hasty sound bytes at hurried meetings. More and more, people appear to have forgotten the value of wisdom gained by ordinary conversations. This book convincingly restores this most human of attributes to prime place within businesses and organisations, and demonstrates what can be accomplished through the medium of focused conversation. Developed, tested, and extensively used by professionals in the field of organisational development, 'The Art of Focused Conversation' is an invaluable resource for all those working to improve communications in firms and organisations.